Make sure you check Grand Rounds this week. Paul Levy is hosting it and the theme is a personal experience in a hospital that changed beliefs. What a wonderful idea! The change of perspective from medical professional to being in the patient's shoes. Brilliant as always!
And another blog that I recently started reading - Seth Godin's blog . Great marketing ideas and just plain good sense for websites and life. Here's a post that reminded me of Paul and his management style.
That's how most CEOs and top managers make decisions. Not based on unemotional data, but on emotion-rich, experience-based stories. And if management isn't permeable to the outside world, the whole organization is going to suffer, isn't it?