Dealing with emotional people - part II
In a post below, I was commenting that reasoning when talking to people in a highly emotional state is the wrong way to go. Empathising and trying to understand the emotion is so much better.
I need to add something that one should never ever say, especially not to emotional people: "It's all in your head." Fortunately doctors quit saying this or at least I haven't heard it lately.
If you feel the need to say it, stop and think for a minute. Maybe that emotional person is exaggerating, maybe her/his perception is way distorted, but there must be something that got the person so upset. And telling her/him that it's all in her head will not help at all. Clarifying the issue will help everyone.